Preface
1. Why Organizational Behavior
The Challenge of Organizational Mastery - Testing Our Management Opinions - Why Organizational Behavior - Putting Organizational Knowledge to Practical Use - The Importance of Organizational Diagnosis - Application — Organizational Diagnosis - Understanding What Drives Success - Application — Diagnosing Whether or not Employees Are Critical to an Organization’s Success - Understanding Irrationality - Application — Why Are They Doing That? - Understanding Organizations - Key Words
2. Why Managers?
Organizational Demands - Performance Pressures - Divided Perceptions - Dependence of All on Each One - Managers’ Work - Constant Communication about What Is Happening Now - Never-ending Demands - Bewildering Variety - The Method in this Madness - Application — Will I Be Happy as a Manager? - What Effective Managers Do - Application — Becoming a More Effective Manager - What Successful Managers Do - Networking - Networking and Power - Being Both Effective and Successful - Demands for Organizational Effectiveness and Managerial Success - Application — Will Effective Managerial Performance Be Appreciated in this Organization? - Common Managerial Misconceptions - The Importance of Crisis Management - Application — More Effective Crisis Management - The Importance of the Work - Application — Manage Your Time with Employees - The Importance of Accountability - Managing Is Good for Your Health - Implications for Managing Managers - Key Words
3. How to Hire
Identifying the Best Person for Your Job - Hiring for Organizational Fit - Hiring the Right Personality - Hiring for the Job - Application — Write Job Descriptions - Hiring the Smartest - Hiring and the Law - Application — Legally Defensible U. S. Hiring Procedures - Avoiding Errors in Perceiving Others - Implicit Personality Theories - Attributing the Causes of Another’s Actions - Fundamental-attribution Error - Similarity-attraction Bias - First-impression Error - Managing a More Effective Hiring Process - More Effective Use of References - Application — Get an Honest Assessment of an Applicant’s Performance from Others - More Effective Use of Selection Interviews - Application — Get More Accurate Information from Selection Interviews - Application — A Practical Manager’s Quick-and-Dirty Assessment Center - Attracting the Best Employees - Application — Attractive Yet Realistic Employment Interviewing - Implications for Managing Managers: Landing that Job - Key Words
4. Making Sense of Feelings at Work
Understanding Feelings - Defining Feelings - Influencing Others’ Feelings - Emotional Intelligence - Emotional Intelligence and Performance - Understanding Job Performance - Positive Moods and Performance - Positive Dispositions and Performance - Job Satisfaction and Performance - Acting on Feelings - Employee Absenteeism and Turnover - Feelings, Attitudes, and Organizational Performance - What Makes Employees Happy - Application — Making Employees Happy - Fear and Job Performance - Application — Reducing Employee Stress - Implications for Managing Managers - Key Words
5. Managing Performance
The Non-problem of Employee Motivation - Diagnosing Motivational Problems - Application — Understand Motivational Problems - Enhancing Self-Confidence - Application — Build Employee Self Efficacy Through Guided Mastery - The Importance of Accountability - Goal Setting - Application — Set Clear Expectations - Managing Accountability with Feedback - Application — Give Effective Performance Feedback - Measuring the Performance You Really Want - Measuring Quality - Application — Accountability for Performance Quality - Measuring Innovation - What Is Really Important Will Change - Managing Performance Appraisal Systems - Appraisal Accuracy - More Effective Use of Appraisal Ratings - Forcing Employee Performance into a Number - Self-appraisal - Application — Make Any Performance Appraisal System Work - Accountability and Autonomy - Implications for Managing Managers - Key Words
6. Managing Incentives
Clarity about What Is Rewarded - The Actions Organizations Need from Employees - Application — Absenteeism Is a Problem Easily Solved - Many Employees Want To Contribute - Avoid Punishing the Performance You Really Want - Actions Can Be Rewarded After the Fact - Application — Reasons for Contextual Performance - What Do Employees Actually Want? - Intrinsic and Extrinsic Rewards - Application — Providing Opportunities for Intrinsic Motivatiom - Hierarchies of Needs - Money and Motivation - Does Money Motivate? - Can Money Be Tied to Job Performance? - Identify the Performance That Gets Paid - Paying for Organizational Performance - More Effective Management of Incentives - Security - Application -- Security as an Incentive - Fairness - Application — Increase Employees’ Perceptions of Fairness - Trust - Application — Why Do Employees Trust? - Implications for Managing Managers - Key Words
7. Navigating the Social Scene
Why Others Are so Powerful - Others Affect Feelings about Work - Application - Diagnose Employees' Moods and Attitudes - Application - Foster Employee Social Support -- Others Influence How Work Is Understood - Application - Be an Important Source of Information - Application - Build a Better Service Climate - Others' Influence on Job Performance - Application - Conquering Performance Anxiety - Application - Manage Social Comparisons at Work - Majorities Rule - Application - Work Effectively with Disagreement - Manage Social Environments - Application - Buld a Good Reputation - Manage Socialization - Implications for Managing Managers - Key Words
8. Understanding Cultures
Diagnosing Cultures - Application - Cultural Diagnosis for Managers - Application - Make Good Use of Your Time in Meetings - The Stability of Organizational Cultures - Application - Change Organizational cultures - The Risks of Strong Cultures - High-performance Organizational Cultures - Application - Distinguish Protected Cultures from High-performance Cultures - When Cultures Collide - When Work Is Done Virtually - Application - Manage More Effective Workplaces - Managing Across Different National Cultures - Application - Management in Different National Cultures - Application - Learn about National Cultures - Working with Diversity - Application - Succeed in a White Man's World - Implications for Managing Manager - Key Words
9. Mastering Power
Understanding Power - Application - Build Power to Support Organizational Authority - Application - Defend Yourself from mannipulation - Application - Eradicate Bad Uses of Power without Destroying Its Good Uses - Sources of Organizational Power and Politicking - Application - Manage Conflicting Views - Application - Successful Empowerment - Application - Diagnose Politicking in Your Organization - Why Do Another's Bidding - Application - Manage Impressions in Conversation - Application - Successful resistance - Political Strategies and Tactics - Application - Diagnose Others' Important Problems - Application - Information Systems and Politicking - Application - Use Outside Consultants Effectively - Application - Build Alliances - Application - The Politics of Executive Succession - Application - Interpret Symbols of Power - Application - Use Committees Effectively - Application - Build Political Skills - Application - Judiciously Ingratiate - Application - Persuasion Is More Effective If... - Application - Make Pesuasive Presentations - The Challenge of Power and Politics - Implications for Managing Managers - Key Words
10. How To Fire and Retain
Preparing To Let Employees Go - Basis for the Decision To Let Employees Go - Sharing Information - Application — Rumor Control - Letting Employees Go - Costs of the Insensitive Management of Departures - Effective Management of Departures - Application — Separation with Respect and Sensitivity - Learning from an Employee’s Departure - Exit Interviews - Understanding the Informal Organization - Application — Build an Effective Informal Network - Getting and Giving Useful Employee References - Application — Give Legal and Honest Evaluations of Former Employees -- Retaining Your Best Employees - Implications for Managing Managers — Coping with Job Loss - Key Words
Endnotes
What the Research Says: True or False?
Index
About the Author